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Unable to Login Please Try Again or Contact Bank for More Details

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Fix payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, you might demand to fix a trouble with your payments profile.

Find the consequence you're experiencing below:

"Your transaction cannot exist completed"

A diversity of different situations may trigger this bulletin. Endeavour these suggestions to resolve the event:

  • If this message is followed by instructions for submitting additional data to us, please do so. The other steps listed are unlikely to resolve this upshot.
  • Check whether the billing accost for your payment method (such as a credit card) matches the accost recorded in your Google payments eye settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift menu to consummate the transaction.
  • Effort using the best interface for your calculating device:
    • If y'all're using a desktop computer, endeavor the transaction using the Google product'southward website.
    • If you're using a mobile device, try using the production's mobile app (if an app is available).
  • If you're using invitee checkout when the mistake occurred:
    • Effort signing in to an existing Google account and placing the society once more.
    • Try creating a new Google account if you don't already have i and visiting the Google Store to effort the transaction again.

"Unable to consummate transaction: Expired carte du jour"

Check to see if your payment method is upward to date. If it isn't, update it in the Payments eye.

"Unable to consummate transaction. Please utilise some other form of payment."

Note: These steps also apply if you lot encounter the error message "Your payment didn't go through. Delight try a dissimilar payment method or endeavour again later."

Try the following:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments heart, and so try your buy once again.
  2. Make sure you have plenty money in your account for the purchase.
  3. If y'all're yet having issues, contact your banking concern to see if there's a trouble with your account.
  4. Try making the buy once again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If you lot see this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account confronting fraud.
  • Nosotros need a piffling more information to comply with EU police (European customers only).

To ready the result, effort the following:

  1. Go to the Payments eye.
  2. Accept action on any errors or requests in the payments eye.
    1. You might need to verify your identity before you can purchase anything through your Google Account.
  3. Brand certain your proper noun, address, and payment data are up to engagement.

"Unable to procedure payment: Low card balance"

You might not have enough funds in your account to make the payment. Check your account remainder or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. Yous must verify the bill of fare before you can utilise it over again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Adjacent to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you lot'll observe a temporary charge on your card argument along with an 8-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which menu you want to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than ii days: Wait up to ii days.
    • If more ii days: Check your menu statement. You should find a temporary accuse from Google called "GOOGLE Examination," with an eight-digit lawmaking.

Card is grayed out & says "card is ineligible"

You lot tin't use this card for this purchase. Effort to make the purchase once more with a different carte du jour.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more almost what to do if you temporarily or permanently closed your payments profile.

If you lot're still having trouble, contact support.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en

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